Welcome to Capitol Passport
Thank you for choosing Capitol Passport for your travel document needs. These Terms of Service ("Terms") govern your access to and use of our website, services, and products. By accessing or using our services, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any part of these Terms, you must discontinue use of our services immediately.
1. SERVICE DESCRIPTION
Capitol Passport provides comprehensive passport application assistance services. Our platform offers form completion support, document review, compliance verification, photo specification checking, and application submission guidance. We act as an intermediary service provider to help streamline your passport application process, but we do not guarantee approval or processing times by government authorities.
Important Clarification: Capitol Passport operates as a private service provider and maintains no affiliation with any U.S. government agency or foreign governmental entity. We do not issue travel documents, visas, or passports. All final determinations regarding application approval remain solely with the respective government authorities.
2. ELIGIBILITY AND ACCOUNT REGISTRATION
To use our services, you must be at least 18 years of age or have parental/guardian consent if you are a minor. When creating an account or using our services, you agree to:
- Provide accurate, current, and complete information about yourself
- Maintain and promptly update your account information to keep it accurate
- Maintain the security and confidentiality of your account credentials
- Notify us immediately of any unauthorized access to your account
- Accept responsibility for all activities conducted through your account
- Comply with all applicable laws and regulations
We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or illegal activities.
3. SERVICE FEES AND PAYMENT TERMS
Our service fees are clearly displayed during the checkout process and are separate from government processing fees. By completing a purchase, you authorize Capitol Passport to charge your provided payment method for:
- Service fees for application preparation and assistance
- Any applicable processing or payment platform fees
- Additional services you may select during checkout
All prices are quoted in U.S. Dollars (USD) unless otherwise specified. Payment is due at the time of service purchase. We accept major credit cards, debit cards, and other payment methods as displayed on our website. Government fees must be paid directly to the relevant authority according to their specific payment requirements.
Government Fees: You acknowledge that government processing fees are non-refundable and are set by the respective government agencies, not by Capitol Passport. These fees are subject to change without notice.
4. REFUND POLICY AND CANCELLATIONS
Our refund policy is detailed in our separate Refund Policy document. Please review it carefully. In summary:
- Refunds are available ONLY PRIOR to application submission to government authorities
- Once you approve your completed forms for submission, refund eligibility ends
- Government fees paid to authorities are non-refundable under any circumstances
- Refund requests must be submitted via email with required documentation
- Processing time for approved refunds is 1-7 business days
If you become unresponsive to our requests for information for 90 days or more, resulting in application failure, you forfeit all refund eligibility and agree not to initiate chargebacks.
5. USER RESPONSIBILITIES AND CONDUCT
When using our services, you agree to:
- Provide truthful, accurate, and complete information on all forms and documents
- Respond promptly to requests for additional information or clarification
- Review all completed forms carefully before approving them for submission
- Maintain copies of all documents and correspondence for your records
- Notify us immediately of any errors or changes to your application
- Comply with all government requirements and deadlines
- Not misrepresent your identity, circumstances, or travel intentions
You expressly agree NOT to:
- Use our services for any unlawful or fraudulent purpose
- Provide false, misleading, or deceptive information
- Violate any applicable laws, regulations, or third-party rights
- Attempt to gain unauthorized access to our systems or user accounts
- Transmit viruses, malware, or other harmful code
- Interfere with or disrupt the operation of our services
- Harvest or collect information about other users
- Use automated systems (bots, scrapers) without written authorization
6. INTELLECTUAL PROPERTY RIGHTS
All content, features, and functionality on our website, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, and software, are the exclusive property of Capitol Passport or our licensors and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.
You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from our website without prior written consent from Capitol Passport, except as permitted for personal, non-commercial use.
7. PRIVACY AND DATA PROTECTION
Your privacy is important to us. Our Privacy Policy explains how we collect, use, protect, and share your personal information. By using our services, you consent to our data practices as described in our Privacy Policy. We implement industry-standard security measures to protect your information, but no internet transmission is completely secure.
You acknowledge that passport applications require sensitive personal information, including but not limited to your full name, date of birth, social security number, passport numbers, photographs, and supporting documents. You authorize Capitol Passport to collect, process, and transmit this information to relevant government authorities as necessary to complete your application.
8. LIMITATIONS OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, Capitol Passport, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO YOUR USE OF OUR SERVICES, INCLUDING BUT NOT LIMITED TO:
- Loss of profits, revenue, data, or business opportunities
- Travel delays, cancellations, or missed appointments
- Application denials or rejections by government authorities
- Processing delays caused by government backlogs
- Errors or omissions in information you provided
- Changes in government policies, fees, or requirements
- Service interruptions or technical difficulties
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO Capitol Passport FOR THE SPECIFIC SERVICE THAT GAVE RISE TO THE CLAIM.
Capitol Passport provides application assistance services but does not control government processing times, approval decisions, or appointment availability. We make no representations or warranties regarding the outcome of your application or the actions of government agencies.
9. DISCLAIMERS AND WARRANTIES
OUR SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.
Capitol Passport DOES NOT WARRANT THAT:
- Our services will meet your specific requirements or expectations
- Our services will be uninterrupted, timely, secure, or error-free
- The results obtained from using our services will be accurate or reliable
- Any errors in our services will be corrected
- Your application will be approved by government authorities
- Specific processing times or appointment dates can be guaranteed
10. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless Capitol Passport, its officers, directors, employees, agents, affiliates, and licensors from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:
- Your violation of these Terms of Service
- Your use or misuse of our services
- Your violation of any law, regulation, or third-party right
- Any misrepresentation or false information you provided
- Your negligence or willful misconduct
11. DISPUTE RESOLUTION AND ARBITRATION
Informal Resolution: Before initiating formal proceedings, you agree to contact us at support@capitolpassport.com to attempt to resolve any dispute, claim, or controversy arising from or relating to these Terms or our services informally. We will make good faith efforts to resolve disputes amicably.
Binding Arbitration: If we cannot resolve a dispute informally within 60 days, any remaining dispute shall be resolved through binding arbitration conducted by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in English and shall take place in the state where Capitol Passport maintains its principal place of business, unless otherwise agreed.
Class Action Waiver: YOU AND Capitol Passport AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING.
Exceptions: Either party may seek equitable relief in court for infringement or other misuse of intellectual property rights, or to enforce arbitration provisions.
12. GOVERNING LAW AND JURISDICTION
These Terms shall be governed by and construed in accordance with the laws of the United States and the state in which Capitol Passport maintains its principal place of business, without regard to conflict of law principles. Any legal action or proceeding not subject to arbitration shall be brought exclusively in the federal or state courts located in that jurisdiction, and you consent to the personal jurisdiction of such courts.
13. MODIFICATIONS TO TERMS
Capitol Passport reserves the right to modify, update, or replace these Terms at any time at our sole discretion. Material changes will be notified through email or prominent notice on our website. Your continued use of our services following the posting of changes constitutes acceptance of those changes. We recommend reviewing these Terms periodically to stay informed of any updates.
14. TERMINATION
We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason, including but not limited to breach of these Terms. Upon termination, your right to use our services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
15. SEVERABILITY AND WAIVER
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect. Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.
16. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Refund Policy, and any other legal notices published on our website, constitute the entire agreement between you and Capitol Passport concerning your use of our services and supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written.
17. CONTACT INFORMATION
If you have questions, concerns, or complaints about these Terms of Service, please contact us at:
Capitol Passport
Email: support@capitolpassport.com
Phone: 888-743-4926
Address: 800 Bonaventure Way, STE 146
18. ACKNOWLEDGMENT
BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE OUR SERVICES.
Last Updated: October 13, 2025