Refund Policy

Last Updated: October 13, 2025

Refund Policy Overview

Please review this policy carefully. This document outlines the refund policy for Capitol Passport. We are committed to providing exceptional customer support and assistance throughout your passport application process. Capitol Passport is dedicated to ensuring your satisfaction while helping you navigate the complexities of passport services with confidence. However, should you find yourself unsatisfied with our services for any reason, please contact us immediately at support@capitolpassport.com so we can address your concerns, issue a refund if applicable, or provide service credits for future use.

POLICY TERMS AND CONDITIONS

Our refund policy remains effective ONLY PRIOR to the submission of your travel document application to the relevant governmental authority. By purchasing services through this website, you acknowledge and accept these policy terms, along with our Terms of Use, Privacy Policy, Terms of Service, and all other applicable terms posted on our website. Once you review and approve the government forms prepared for submission, your approval constitutes a waiver of your refund eligibility from that point forward. Should a material error occur in your application due to our oversight, we will resubmit the corrected application at no additional charge; however, no refund will be issued.

Refund requests PRIOR to application submission must be submitted via email to support@capitolpassport.com. Your email subject line must state: "Passport Application Refund Request". Your refund request email MUST include the following details:

  • Applicant's Complete Legal Name
  • Invoice Number or Order Identification
  • Last four digits of the payment card used for purchase
  • Date of service purchase
  • Detailed explanation for refund request

We will review and process your request within 24-48 business hours after receiving all required information. Approved refunds will be credited to the original payment method used at purchase and should appear in your account within 1-7 business days, depending on your financial institution's processing policies and billing cycle. If your refund has not appeared after 10 business days, please contact our Billing Department at support@capitolpassport.com for further assistance.

NON-REFUNDABLE CHARGES

Please note that this refund policy does not apply to government processing fees submitted to issuing authorities or other relevant governmental agencies. When you remit payment to a government agency, you are paying for official government services. Filing fees, biometric service charges, and other government-imposed costs are final and non-refundable, regardless of the outcome of your application, petition, or request, or if you choose to withdraw your submission. We cannot refund or credit payments made to third parties involved in processing your application (such as medical examiners, certified translators, notaries, etc.). Please review the FEE BREAKDOWN section below for comprehensive information.

CREDIT CARD CHARGEBACK POLICY

By engaging our services, you have agreed to abide by our service terms and refund policy. Initiating a credit card chargeback to obtain a refund outside of these established conditions constitutes a violation of these terms.

If you become unresponsive to our support team's requests for additional information for 90 days or more from your service purchase date, resulting in application failure, you forfeit all refund eligibility and agree not to initiate a credit card chargeback.

Capitol Passport takes fraudulent chargebacks extremely seriously. We may report suspicious payment disputes to both payment processors and relevant U.S. Government agencies, along with supporting evidence. Chargeback fraud is a criminal offense that may result in being temporarily or permanently barred from entering your destination country, in addition to potential criminal prosecution and civil liability.

SERVICE ASSURANCE

If you have concerns about whether your application was submitted correctly, please contact us immediately at support@capitolpassport.com. If you submit a refund request following the requirements outlined in this policy, you can be confident that YOUR REFUND WILL BE PROCESSED. Please allow 1-7 business days for the refund credit to appear in your account.

SATISFACTION GUARANTEE

Our satisfaction guarantee applies to issues directly caused by Capitol Passport occurring PRIOR to your international travel. This guarantee supplements certain protections provided by applicable law. Please refer to our Terms of Service and Privacy Policy for additional details. All refund or credit requests under this guarantee must be submitted within 14 days of your service purchase.

While we make every reasonable effort to secure the earliest available appointments, we cannot guarantee specific outcomes. Embassy and Consular appointment availability is entirely under the control of the respective Embassy or Consulate. Therefore, Capitol Passport cannot modify or control appointment availability at any time.

EXCLUSIONS FROM SATISFACTION GUARANTEE

Please understand that we cannot guarantee the final outcome of your government filing. For example, government agencies may reject immigration or non-immigration petitions or applications for reasons beyond Capitol Passport's control or responsibility. Governmental processing backlogs may also result in significant delays before your application is finalized.

This guarantee does not cover changes to your personal circumstances or decisions. It does not apply if entry is denied by Border Protection Officers or due to epidemic/pandemic-related restrictions. This guarantee becomes void if you have made misrepresentations on an application, provided misleading information during our service delivery, previously requested a refund, or initiated a chargeback with your bank.

IMPORTANT DISCLAIMER

By using our services, you acknowledge that Capitol Passport operates as a private, internet-based travel technology service provider. We are dedicated to assisting individuals with international travel documentation. This website is not a legal practice and cannot substitute for advice from qualified legal professionals. This website maintains no affiliation with or endorsement from any U.S. government agency or foreign governmental entity.

IMPORTANT NOTE: Blank passport application forms with completion instructions are available free of charge on official government websites. Our service fee covers professional application preparation assistance, document review, compliance verification, and application submission support—not the forms themselves.

FEE BREAKDOWN - INFORMATIONAL PURPOSES

Travel Document Costs
The total cost for obtaining a travel document consists of two separate components: our service fee for application preparation and assistance, and government-mandated fees paid directly to the issuing authority. Government fees vary based on document type, processing speed, and applicant age or status.

Accepted Payment Methods
Capitol Passport accepts the following payment methods for our service fees:

  • Major credit cards (Visa, MasterCard, American Express, Discover)
  • Debit cards with credit card processing capability
  • PayPal and other authorized digital payment platforms
  • Bank transfers for certain international clients (contact us for availability)

All payments are processed through secure, encrypted payment gateways that comply with PCI-DSS standards to protect your financial information. We do not store complete credit card information on our servers.

Government fees must be paid according to the specific requirements of the issuing authority, which may include money orders, cashier's checks, or online payment through government portals. We will provide detailed payment instructions specific to your application type.

Professional Recommendation: We strongly advise using credit cards for purchases whenever possible, as they offer additional consumer protections and fraud prevention measures.

For additional information or questions, please contact us at support@capitolpassport.com or call 888-743-4926.

Application Preparation Service Fees
Our service fees cover comprehensive application preparation, including form completion assistance, document review, compliance verification, photo specification checking, and submission support. These fees are separate from and do not include any government charges, medical examination costs, or third-party service fees.

Payment Processing Fees
Credit card processing fees may apply to transactions and will be clearly disclosed during checkout. These fees cover the costs of secure payment processing and fraud protection measures implemented to safeguard your financial information.